Feedback and Complaints
At Kinetic Kids WA, we’re always looking for ways to grow, improve, and provide the best support possible for our families. Your feedback, whether it’s a compliment, a concern, or a suggestion, helps us do just that.
Kinetic Kids WA acknowledges the Whadjuk people of the Noongar Nation as the traditional owners of the land on which we work, learn and grow, and pay our respects to elders past, present and emerging.
We welcome your voice
Everyone has the right to speak up. If you’ve had a positive experience or if something hasn’t felt quite right, we encourage you to let us know. You will be listened to with respect, and your feedback will be taken seriously.
How to provide feedback or make a complaint:
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Talk to any KKWA team member in person or over the phone.
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Email us at hello@kinetickidswa.com
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Call us on 0422 992 481
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Use our feedback form
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Ask someone you trust to speak on your behalf.
Your privacy matters
All complaints and feedback are kept private. We handle everything confidentially and with care.
What happens next?
If you make a complaint:
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We’ll acknowledge it quickly.
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A team member will work with you to understand what’s happened and explore ways to resolve it.
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We’ll keep you updated throughout the process.
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We aim to resolve most issues within 21 days.
We also keep a record of all feedback so we can keep learning and improving.
You can also contact the NDIS Commission
If you ever feel uncomfortable speaking directly to us, you can make a complaint to the NDIS Quality and Safeguards Commission.
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
